1. Policy Objective

This policy defines the conditions under which donation refunds may be considered by Poovar Foundation.

2. Nature of Donations

All donations are:

• Voluntary contributions
• Non-contractual in nature
• Allocated for charitable use

3. Non-Refundable Donations (Core Rule)

Donations made through the following modes are final and non-refundable:

• Online payment via website (UPI, cards, net banking)
• Direct bank transfers (NEFT/RTGS/IMPS)
• Offline modes (cash or cheque)

This policy ensures financial integrity and continuity of charitable programs.

4. Limited Exceptions

Refund requests may be considered only in:

• Duplicate payment scenarios
• Verified technical errors in transaction processing

5. Conditions for Consideration

• Request must be submitted within 7 days
• Supporting evidence must be provided
• Decision rests solely with the Foundation’s management

6. Processing Timeline

Approved refunds, if any, will be processed within 10–15 working days through the original payment method.

7. Tax Treatment

Where a refund is approved:

• The associated 80G receipt shall be deemed cancelled
• The donor must not claim tax benefits on such amount

8. Prevention of Misuse

The Foundation reserves the right to verify claims and deny requests that appear fraudulent or unjustified.